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AI Customer Service
AI Customer
Service Agents
Agents for
for
Fintechs
Banking
Insurance
Fintechs
Fintechs
Banking
Insurance
Fintechs
Fintechs
Banking
Insurance
Fintechs
Voice AI agents that securely take actions like "replace my card"
Voice AI agents that securely take actions like "replace my card"
Phone Agent
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Phone Agent
Phone Agent
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Intro Video
Intro Video
Intro Video
End-to-end Resolution
End-to-end Resolution
We reliably execute tasks in your systems via secure APIs, specializing to your most common requests
We reliably execute tasks in your systems via secure APIs, specializing to your most common requests
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Transaction Tracking
Analyzes the situation, retrieves relevant data via APIs, maintains transparency
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Transaction Tracking
Analyzes the situation, retrieves relevant data via APIs, maintains transparency
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Transaction Tracking
Analyzes the situation, retrieves relevant data via APIs, maintains transparency
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Card Applications
Absorbs customer needs, compares products, submits application for best fit
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Card Applications
Absorbs customer needs, compares products, submits application for best fit
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Card Applications
Absorbs customer needs, compares products, submits application for best fit
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Fraud & Complaints
Understands the problem, strictly follows policy, escalates when necessary
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Fraud & Complaints
Understands the problem, strictly follows policy, escalates when necessary
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Fraud & Complaints
Understands the problem, strictly follows policy, escalates when necessary
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Lockouts
Verifies user's identity, and helps them regain access swiftly.
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Lockouts
Verifies user's identity, and helps them regain access swiftly.
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Lockouts
Verifies user's identity, and helps them regain access swiftly.
Which call types make you wish for AI automation?
Have a different use case?
Features
Completes Tasks Independently
Instead of explaining how to track a transaction, our AI agents actually complete the task in the institution's internal systems, while providing tailored responses over voice, chat, or email in real time.
Completes Tasks Independently
Instead of explaining how to track a transaction, our AI agents actually complete the task in the institution's internal systems, while providing tailored responses over voice, chat, or email in real time.
Completes Tasks Independently
Instead of explaining how to track a transaction, our AI agents actually complete the task in the institution's internal systems, while providing tailored responses over voice, chat, or email in real time.
Multilingual
Multilingual
Play Hindi
Play Hindi
Play Hindi
Play Turkish
Play Turkish
Play Turkish
We can now build Tracy in any language of your choice!
Seamless
Our AI Agents don't follow scripts, interrupt users, make them wait, or deflect them to frustrating self-service flows
Seamless
Our AI Agents don't follow scripts, interrupt users, make them wait, or deflect them to frustrating self-service flows
Secure
AI never accesses user info without explicit authentication
Secure
AI never accesses user info without explicit authentication
Secure
AI never accesses user info without explicit authentication
Seamless
Our AI agents don't pause or interrupt, but you always can
Seamless
Our AI agents don't pause or interrupt, but you always can
Compliant
Our agents never go off-topic or deviate from company policies
Compliant
Our agents never go off-topic or deviate from company policies
Compliant
Our agents never go off-topic or deviate from company policies
Private
Data never leaves — we can host with your existing cloud provider
Private
Data never leaves — we can host with your existing cloud provider
Private
Data never leaves — we can host with your existing cloud provider
Sign Up for Live Demo
Sign Up for Live Demo
Sign Up for Live Demo
Superhuman Service
Superhuman Service
Superhuman Service
Built on breakthrough research to outperform traditional chatbots and GPT wrappers
Built on breakthrough research to outperform traditional solutions
Built on breakthrough research to outperform traditional chatbots and GPT wrappers
No wait times
or bad attitudes
Instant and consistent support to guarantee customer satisfaction
95%
First Contact Resolution
Without handing off to human agents
<0.2s
Time to First Token
Low latency, optimized for seamless interactions over voice
24/7
Easily Scalable
Launch a phone support line without paying millions in support staff salaries
Testimonials
It works wonders!
Trace surpasses our internal efforts by far. It's amazing how rapidly Trace is improving its tech and building new use cases.
Melih K.
Former Branch Manager
Unbelievably human-like
The first time I spoke to the Trace AI agent, I couldn't believe I was talking to AI. It was very conversational and responded well to interruptions.
Ihsan C.
ING Lease CEO
Harder than it looks
Trace surpasses our internal efforts by far. It's amazing how rapidly Trace is improving its tech and building new use cases.
Melih K.
Fromer Branch Manager
Unbelievably human
The first time I spoke to the Trace AI agent, I couldn't believe I was talking to AI. It was very conversational and responded well to interruptions.
Ihsan C.
ING Lease CEO
It works wonders!
Trace surpasses our internal efforts by far. It's amazing how rapidly Trace is improving its tech and building new use cases.
Melih K.
Former Branch Manager
Unbelievably human-like
The first time I spoke to the Trace AI agent, I couldn't believe I was talking to AI. It was very conversational and responded well to interruptions.
Ihsan C.
ING Lease CEO
impress even the best
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