[ \ ] trace

Backed by

Combinator

AI Customer Service

Agents for

Fintechs

Banking

Insurance

Fintechs

Voice AI agents that securely take actions like "replace my card"

Phone Agent
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Intro Video

Team of AI Researchers from

End-to-end Resolution

We reliably execute tasks in your systems via secure APIs, specializing to your most common requests

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Transaction Tracking

Analyzes the situation, retrieves relevant data via APIs, maintains transparency

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Card Applications

Absorbs customer needs, compares products, submits application for best fit

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Fraud & Complaints

Understands the problem, strictly follows policy, escalates when necessary

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Lockouts

Verifies user's identity, and helps them regain access swiftly.

Which call types make you wish for AI automation?

Email us with your use case

Features

Completes Tasks Independently

Instead of explaining how to track a transaction, our AI agents actually complete the task in the institution's internal systems, while providing tailored responses over voice, chat, or email in real time.

Multilingual

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We can now build Tracy in any language of your choice!

Seamless

Our AI Agents don't follow scripts, interrupt users, make them wait, or deflect them to frustrating self-service flows

Secure

AI never accesses user info without explicit authentication

Compliant

Our agents never go off-topic or deviate from company policies

Private

Data never leaves — we can host with your existing cloud provider

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Superhuman Service

Built on breakthrough research to outperform traditional chatbots and GPT wrappers

No wait times

or bad attitudes

Instant and consistent support to guarantee customer satisfaction

Community

95%

First Contact Resolution

Without handing off to human agents

Video Background

<0.2s

Time to First Token

Low latency, optimized for seamless interactions over voice

24/7

Easily Scalable

Launch a phone support line without paying millions in support staff salaries

Community

Testimonials

  • It works wonders!

    Trace surpasses our internal efforts by far. It's amazing how rapidly Trace is improving its tech and building new use cases.

    Melih K.

    Former Branch Manager

  • Unbelievably human-like

    The first time I spoke to the Trace AI agent, I couldn't believe I was talking to AI. It was very conversational and responded well to interruptions.

    Ihsan C.

    ING Lease CEO

impress even the best

10x Your CX

Instantly Resolve Customer Requests

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